Delivering excellent service quality in aviation : a practical guide for internal and external service providers
Year of publication: |
2006
|
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Authors: | Kossmann, Mario |
Publisher: |
Aldershot [u.a.] : Ashgate |
Subject: | Luftverkehr | Flugbetrieb | Kundendienst | Qualitätskontrolle | Airplanes | Design and construction | Quality control | Aircraft industry | Customer services | Airlines | Airports | Management |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
Extent: | xvi, 192 p. ill 24cm |
---|---|
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Bibliographie |
Language: | English |
Notes: | Includes bibliographical references (p. [187]-188) and index. - Formerly CIP |
ISBN: | 0-7546-4725-0 ; 978-0-7546-4725-6 |
Classification: | Luftverkehr, Raumfahrt ; Verkehrswirtschaft |
Source: |
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