Demand postponement with strategic service customers

Haiyan Wang, Tava Lennon Olsen, Timofey Shalpegin

Year of publication:	2022
Authors:	Wang, Haiyan ; Olsen, Tava Lennon ; Shalpegin, Timofey
Published in:	Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 107.2022, p. 1-16
Subject:	Game theory \| Service operations \| Strategic customers \| Spieltheorie \| Beziehungsmarketing \| Relationship marketing \| Strategisches Management \| Strategic management \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsmanagement \| Service management \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry \| Dienstleistungsmarketing \| Services marketing \| Kundenzufriedenheit \| Customer satisfaction \| Kundenservice \| Customer service

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1016/j.omega.2021.102540 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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