DESERV IT : a method for devolving service tasks in IT services
Florian Baer, Kurt Sandkuhl, Michael Leyer, Birger Lantow
| Year of publication: |
2021
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|---|---|
| Authors: | Baer, Florian ; Sandkuhl, Kurt ; Leyer, Michael ; Lantow, Birger |
| Published in: |
Business & information systems engineering. - Atlanta, Georgia : AIS, ISSN 1867-0202, ZDB-ID 2478345-6. - Vol. 63.2021, 4, p. 419-439
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| Subject: | Enterprise modeling | Service design | IT service management | IT operations | Self-service | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | Selbstbedienung | Unternehmensdienstleistung | Business services | Dienstleistungsinnovation | Service innovation | Dienstleistungsmarketing | Services marketing | Prozessmanagement | Business process management |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12599-020-00655-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012599819