Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels
Ibrahim Abdulkerim, Muralidhar Avvari and Tomas Cherkos
| Year of publication: |
2019
|
|---|---|
| Authors: | Abdulkerim, Ibrahim ; Avvari, Muralidhar ; Cherkos, Tomas |
| Published in: |
International journal of applied management science. - Olney, Bucks. : Inderscience, ISSN 1755-8913, ZDB-ID 2481912-8. - Vol. 11.2019, 3, p. 277-293
|
| Subject: | service quality | customer satisfaction | SERVQUAL | quality function deployment | QFD | house of quality | HoQ | hotel service | Bahir Dar City | quality design | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJAMS.2019.100996 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012110841