On the design of service interaction with conversational agents : understanding users' affective, cognitive, and behavioral responses to imperfections
Johannes Riquel
| Year of publication: |
2022 ; 1. Auflage
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| Authors: | Riquel, Johannes |
| Institutions: | Eric Cuvillier <Firma> (publisher) |
| Publisher: |
Göttingen : Cuvillier Verlag |
| Subject: | Beziehungsmarketing | Relationship marketing | Interaktive Medien | Interactive media | Kundenzufriedenheit | Customer satisfaction | Emotion |
| Description of contents: | Table of Contents [d-nb.info] |
| Extent: | 181, xiv Seiten Illustrationen 21.0 cm x 14.8 cm |
|---|---|
| Series: | Göttinger Wirtschaftsinformatik. - Göttingen : Cuvillier, ISSN 2943-808X, ZDB-ID 1177094-6. - Vol. Band 115 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Dissertation, Georg-August Universität Göttingen, 2022 |
| Notes: | Literaturverzeichnis: Seite 153-181 |
| ISBN: | 978-3-7369-7646-7 ; 3-7369-7646-1 ; 978-3-7369-6646-8 |
| Classification: | Betriebliche Information und Kommunikation |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013286599