Designing better online review systems : how to create ratings that buyers and sellers can trust
Year of publication: |
2019
|
---|---|
Authors: | Donaker, Geoff ; Kim, Hyunjin ; Luca, Michael |
Other Persons: | McCabe, Sean (illustration) |
Published in: |
Harvard business review : HBR. - Boston, Mass. : Harvard Business School Publ. Corp., ISSN 0017-8012, ZDB-ID 2382-6. - Vol. 97.2019, 6, p. 122-129
|
Subject: | Online marketplace | Marketing | Konsumentenverhalten | Consumer behaviour |
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