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Services design for people
Zaballa, Rafael, (2010)
The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha, (2017)
Expanding (service) design spaces
Sangiorgi, Daniela, (2017)
“Futurizing” smart service: implications for service researchers and managers
Wuenderlich, Nancy V., (2015)
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
Patricio, Lia, (2003)
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P., (2016)