Designing public services : the usefulness of three service design methods for identifying user experiences
Jakob Trischler and Donald Robert Scott
| Year of publication: |
May 2016
|
|---|---|
| Authors: | Trischler, Jakob ; Scott, Donald Robert |
| Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 18.2016, 5, p. 718-739
|
| Subject: | Service design | public service systems | public service-dominant logic | service mapping | co-production | Öffentliche Dienstleistung | Public services | Service-Dominant Logic | Service-dominant logic | Dienstleistungsinnovation | Service innovation | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungsmarketing | Services marketing | Kundenintegration | Customer integration | Produktgestaltung | Product design | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/1479037.2015.1028017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011485866