Determinants affecting customer perceived e-service quality towards e-retailing shopping site in Malaysia
Mohammed Hariri Bakri, Lim Pei Sian, Nurul Fadly Habidin, Nor Azah Abdul Aziz, Nor Ratna Masrom
| Year of publication: |
2021
|
|---|---|
| Authors: | Mohammed Hariri Bakri ; Lim Pei Sian ; Nurul Fadly Habidin ; Nor Azah Abdul Aziz ; Nor Ratna Masrom |
| Published in: |
International journal of business excellence : IJBEX. - Genève [u.a.] : Inderscience Enterprises, ISSN 1756-0055, ZDB-ID 2471986-9. - Vol. 25.2021, 4, p. 491-514
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| Subject: | customer perception | e service quality | e-retailing | Malaysia | shopping site | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Electronic Commerce | E-commerce | Website | Beziehungsmarketing | Relationship marketing | Wahrnehmung | Perception |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBEX.2021.119752 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012798426