Determinants and consequences of trust in AI-based customer service chatbots
Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim and Saini Das
| Year of publication: |
2023
|
|---|---|
| Authors: | Prakash, Ashish Viswanath ; Joshi, Arun ; Nim, Shubhi ; Das, Saini |
| Subject: | Artificial intelligence | chatbots | privacy | trust in technology | Künstliche Intelligenz | Vertrauen | Confidence | Kundenservice | Customer service | Datenschutz | Data protection | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2023.2166493 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014321618