Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Year of publication: |
2022
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Authors: | Ababneh, Khaldoun I. ; Ponnaiyan, Subramaniam ; ElMelegy, Ahmed R. ; Prybutok, Victor |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 29.2022, 2, p. 104-124
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Subject: | Behavioral intentions | COVID-19 safety | customer satisfaction | fast food restaurants | food quality | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Coronavirus | Gastronomie | Restaurant industry | Schnellgastronomie | Fast-food industry | Konsumentenverhalten | Consumer behaviour | Studierende | Students | Fast Food | Fast food |
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