Determinants of customer recovery in retail banking : lessons from a German banking case study
Felix Hübner, Tim Alexander Herberger, Michel Charifzadeh
| Year of publication: |
2024
|
|---|---|
| Authors: | Hübner, Felix ; Herberger, Tim ; Charifzadeh, Michel |
| Subject: | Artificial Intelligence | Customer recovery management | Dissonance theory | General willingness to return | Retail banking | Privatkundengeschäft | Personal banking | Deutschland | Germany | Beziehungsmarketing | Relationship marketing | Künstliche Intelligenz | Artificial intelligence | Bankgeschäft | Banking services | Bank | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-023-00224-w [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015061253