Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Jooa Baek, Yeongbae Choe and Chihyung Michael Ok
| Year of publication: |
2020
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|---|---|
| Authors: | Baek, Jooa ; Choe, Yeongbae ; Ok, Chihyung |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 1, p. 88-105
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| Subject: | big data analytics | guest experience | Lifestyle hotel | online review | uniqueness | Hotellerie | Hotel industry | Lebensstil | Lifestyle | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Big Data | Big data | Virales Marketing | Viral marketing | Urlaubsverhalten | Holiday behaviour | Tourismusberufe | Tourism employees | Data Mining | Data mining |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2019.1580173 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256119