Determining mobile money service customer satisfaction and continuance usage through service quality
Kojo Kakra Twum, John Paul Basewe Kosiba, Robert Ebo Hinson, Antoinette Yaa Benewaa Gabrah, Ebenezer Nyarko Assabil
| Year of publication: |
2023
|
|---|---|
| Authors: | Twum, Kojo Kakra ; Kosiba, John Paul Basewe ; Hinson, Robert ; Gabrah, Antoinette Yaa Benewaa ; Assabil, Ebenezer Nyarko |
| Published in: |
Journal of financial services marketing. - London : Stewart Publ., ISSN 1479-1846, ZDB-ID 2031792-X. - Vol. 28.2023, 1, p. 30-42
|
| Subject: | Continuance usage | Customer satisfaction | Mobile money | Service quality | Telecommunication | Kundenzufriedenheit | Dienstleistungsqualität | Elektronisches Zahlungsmittel | Electronic payment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-021-00138-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014251395