Determining Optimal Employee Schedules Through Use Of The First Period Principle
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Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 35.1993, 1, p. 26-28
Worth the Wait - How does a service operation manager balance customer waiting times with staff idle times? Graphical analysis of queuing operations offers a simple method to track customer arrivals and departures, and this can form a rational basis for setting staffing schedules
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