Determining the relative importance of critical factors in delivering service quality of banks : an application of dominance analysis in SERVQUAL model
Mukesh Kumar, Fong Tat Kee and Amat Taap Manshor
| Year of publication: |
2009
|
|---|---|
| Authors: | Mukesh Kumar ; Kee, Fong Tat ; Amat Taap Manshor |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 2, p. 211-228
|
| Subject: | Dienstleistungsqualität | Service quality | Bank | Islamisches Finanzsystem | Islamic finance | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525100