Developing a scale for service quality measurement in banks
Muhammad Asif, Muhammad Usam Awan, Muhammad Shakeel Sadiq Jajja, Haseeb Ahmad
| Year of publication: |
2016
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|---|---|
| Authors: | Asif, Muhammad ; Awan, Muhammad Usman ; Jajja, Muhammad Shakeel Sadiq ; Ahmad, Haseeb |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 23.2016, 2, p. 153-168
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| Subject: | service quality | scale development | banks | factor analysis | SERVQUAL | Dienstleistungsqualität | Service quality | Messung | Measurement | Faktorenanalyse | Factor analysis | Bank | Performance-Messung | Performance measurement | Bankgeschäft | Banking services | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011584478