Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Sunil Nandankar, Amit Sachan and Arnab Adhikari and Arindam Mukherjee
| Year of publication: |
2023
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|---|---|
| Authors: | Nandankar, Sunil ; Sachan, Amit ; Adhikari, Arnab ; Mukherjee, Arindam |
| Published in: |
International journal of operations & production management. - Bingley : Emerald, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 43.2023, 12, p. 1809-1840
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| Subject: | B2B | B2G | E-commerce | E-marketplace | E-Service quality | Mixed-method | Electronic Commerce | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | B-to-B-Marketing | Business-to-business marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-05-2022-0333 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014468315