Development and validation of service quality scale for Indian telecom sector
Arun Kumar Agariya, Jyoti Tikoria
| Year of publication: |
2020
|
|---|---|
| Authors: | Agariya, Arun Kumar ; Tikoria, Jyoti |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 37.2020, 4, p. 477-508
|
| Subject: | service quality | telecom sector | scale development | customer expectations | NCR region | India | Indien | Dienstleistungsqualität | Service quality | Telekommunikationssektor | Telecommunications industry | Telekommunikation | Telecommunications | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2020.111820 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012522182