Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte
| Year of publication: |
2021
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|---|---|
| Authors: | Alain, Chabo Byaene ; Rostin, Mabela Makengo Matendo ; Joël, Konde Nkiama Numbi ; Hypolite, Muhindo Mavoko ; Donatien, Kayembe Nzongola-Nkasu ; Koffi, Tanon Aristophane ; Jérémie, Muwonga Masidi ; Hippolyte, Situakibanza Nani-Tuma |
| Published in: |
Inventi impact: retailing & consumer services. - Bhopal : Inventi Journals, ISSN 2249-099X, ZDB-ID 2821954-5. - 2021, 4, p. 206-223
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| Subject: | Customer Satisfaction | Medical Laboratory | Quality Assurance | Measuring Instrument | Democratic Republic of the Congo | Kongo (Demokratische Republik) | Congo (Democratic Republic) | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012820669