Diagnosing service success and failure incidents in the consumer-to-business sharing economy : a case of logistics sharing
Shiu-Li Huang, Ya-Jung Lee
| Year of publication: |
2022
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|---|---|
| Authors: | Huang, Shiu-Li ; Lee, Ya-Jung |
| Published in: |
Journal of global information management. - Hershey, Pa. : IGI Global, ISSN 1533-7995, ZDB-ID 2070054-4. - Vol. 30.2022, 2, Art.-No. 4, p. 1-16
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| Subject: | Service Failure | Service Recovery | Service Success | Shared Logistics | Sharing Economy | Share Economy | Sharing economy | Logistik | Logistics | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Logistikunternehmen | Logistics provider | Erfolgsfaktor | Success factor | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Interne Dienstleistung | Internal services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/JGIM.20220301.oa4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012799213