Digital customer experience : an emerging theme in customer service excellence
Lars Grønholdt
| Year of publication: |
2021
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|---|---|
| Authors: | Grønholdt, Lars |
| Published in: |
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation. - New Jersey : World Scientific, ISBN 978-981-12-3034-9. - 2021, p. 143-152
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| Subject: | digital customer experience | market performance | financial performance | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Digitalisierung | Digitization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1142/9789811230356_0008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012506167