Digital data and practice change: the impact of innovative web portals on user knowledge building and decision-making processes

Purpose The impact of innovative web portals on users, from access to application, is gaining interest as the global call for increased data availability gains momentum. This study reports on the perceptions of portal end users about usage and access to digital data across a range of fields of practice. Design/methodology/approach Data were collected and analysed from interviews ( n  = 132) and email feedback ( n  = 235) from end users of interoperable spatial knowledge web portals. Findings Data reveal that users attribute importance to ease of access and applicability, and to confidence and trust in data. The acquisition of data assists with reducing knowledge silos, facilitates knowledge sharing and decision-making. Digital data portals enable the building of stronger collaborations between different groups of individuals and communities leading to improved outcomes and more positive developments across varied discipline and practice areas. Practical implications Recommendations for developing online portals to optimise knowledge transfer and associated benefits, for users, are offered. Originality/value By collecting extensive qualitative data drawn from the experiences of end users of digital data portals, this paper provides new insights, thereby addressing a knowledge gap in the published literature about the use of technology uptake and the application of online data for practice and industry benefit.