Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Jochen Wirtz, Johannes Hofmeister, Patricia Y.P. Chew and Xin (David) Ding
| Year of publication: |
2023
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|---|---|
| Authors: | Wirtz, Jochen ; Hofmeister, Johannes ; Chew, Patricia Y. P. ; Ding, Xin |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 43.2023, 15/16, p. 1173-1196
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| Subject: | Digital | AI | digitization | dual culture | focused service factory | modularization | organizational ambidexterity | productivity | service excellence | service robot | Roboter | Robot | Digitalisierung | Digitization | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungsmanagement | Service management | Digitale Güter | Digital goods | Informationstechnik | Information technology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2023.2226596 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014423344