Digitalization challenging institutional logics : top executive sensemaking of service business change
Year of publication: |
2017
|
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Authors: | Holmlund, Maria ; Strandvik, Tore ; Lähteenmäki, Ilkka |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 1, p. 213-230
|
Subject: | Digitalization | Mental models | Retail banking | Sensemaking | Service business | Top executive team | Führungskräfte | Managers | Organisatorischer Wandel | Organizational change | Sensemaking-Ansatz | Sensemaking approach | Arbeitsgruppe | Team | Digitalisierung | Digitization | Privatkundengeschäft | Personal banking | Bank |
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