Dimensions of hotel service quality and its impacts on guest satisfaction and loyalty
Domingos Fernandes Campos, Patricia Silva Rebouças de Araújo, Daniel Cavalcanti Fernandes Campos
| Year of publication: |
2024
|
|---|---|
| Authors: | Campos, Domingos Fernandes ; Araújo, Patricia Silvia Rebouças de ; Campos, Daniel Cavalcanti F. |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 47.2024, 4, p. 535-557
|
| Subject: | service quality | hotel | guest satisfaction | guest loyalty | moderating effects | structural equation modelling | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour | Urlaubsverhalten | Holiday behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2024.137993 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015065128