Disclosing functional value of customer ownership : analysis of mutual insurers' annual reports
Year of publication: |
2023
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Authors: | Talonen, Harri ; Talonen, Antti ; Stenvall, Jari ; Prakash, Puneet |
Published in: |
International journal of management practice : IJMP. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-8143, ZDB-ID 2170808-3. - Vol. 16.2023, 4, p. 515-533
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Subject: | insurance | mutual insurance | cooperative | customer value | functional value | Kundenwert | Customer value | Privatversicherung | Private insurance | Versicherung | Insurance | Versicherungsökonomik | Economics of insurance | Beziehungsmarketing | Relationship marketing | Theorie | Theory |
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