Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust
D. Harrison McKnight, Nancy K. Lankton, Andreas Nicolaou, Jean Price
| Year of publication: |
June 2017
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|---|---|
| Authors: | McKnight, D. Harrison ; Lankton, Nancy K. ; Nicolaou, Andreas I. ; Price, Jean |
| Published in: |
The journal of strategic information systems : incorporating International Information Systems. - Amsterdam [u.a.] : Elsevier, ISSN 0963-8687, ZDB-ID 1099465-8. - Vol. 26.2017, 2, p. 118-141
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| Subject: | Trust | Distrust | Data exchange | B2B relationship | Information quality | System quality | Service outcome quality | Relationship commitment | Perceived risk | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Lieferantenmanagement | Supplier relationship management | B-to-B-Marketing | Business-to-business marketing | Produktqualität | Product quality | Beziehungsmarketing | Relationship marketing | Informationswert | Information value | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jsis.2017.01.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011730057