Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? : a conditional mediation analysis
Collins Opoku Antwi, Chong-jun Fan, Ihnatushchenko Nataliia, Michael Osei Aboagye, Hangyu Xu, John Coffie Azamela
| Year of publication: |
2020
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|---|---|
| Authors: | Antwi, Collins Opoku ; Fan, Chong-jun ; Nataliia, Ihnatushchenko ; Aboagye, Michael Osei ; Xu, Hangyu ; Azamela, John Coffie |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 54.2020, p. 1-15
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| Subject: | Airport staff | Behavioral loyalty | Helpfulness & communication | Transfer passengers | Travel frequency | Travel purpose | Flughafen | Airport | Beziehungsmarketing | Relationship marketing | Passagierluftverkehr | Air passenger transport | Urlaubsverhalten | Holiday behaviour | Konsumentenverhalten | Consumer behaviour | Kommunikation | Communication |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.102002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012238323