Do hospitals that do the right thing have more satisfied patients?
Year of publication: |
2015
|
---|---|
Authors: | Tajeu, Gabriel S. ; Kazley, Abby Swanson ; Menachemi, Nir |
Published in: |
Health care management review : HCM review. - Germantown, Md. : Corp., ISSN 0361-6274, ZDB-ID 430366-0. - Vol. 40.2015, 4, p. 348-355
|
Subject: | effectiveness | hospital | management | patient satisfaction | process quality | Krankenhaus | Hospital | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care |
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