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Do individual characteristics matter? : the quality of work during the implementation of a workflow management system in a Dutch social insurance company
Waal, Benny M. E. de, (2012)
The process and structure of user participation : a BPM system implementation case study
Waal, Benny M. E. de, (2014)
Design decisions in workflow management and quality of work
Waal, Benny M. E. de, (2008)