Do personality traits predict "complaining" consumers?
Yuksel Ekinci, Joana Calderon, Haytham Siala
| Year of publication: |
2016
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|---|---|
| Authors: | Ekinci, Yuksel ; Calderon, Joana ; Siala, Haytham |
| Published in: |
International journal of business environment : IJBE. - [Olney, Bucks.] : Inderscience Enterprises Ltd., ISSN 1740-0589, ZDB-ID 2251468-5. - Vol. 8.2016, 1, p. 32-42
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| Subject: | complaining behaviour | personality traits | retailing | Persönlichkeitsmerkmal | Personality trait | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011590921