Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Mark Steins, Marc Becker, Gaby Odekerken-Schröder, Frank Mathmann, Dominik Mahr, Rebekah Russell-Bennett
| Year of publication: |
2024
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|---|---|
| Authors: | Steins, Mark ; Becker, Marc ; Odekerken-Schröder, Gaby ; Mathmann, Frank ; Mahr, Dominik ; Russell-Bennett, Rebekah |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 180.2024, Art.-No. 114729, p. 1-13
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| Subject: | Collective service experience | Human-robot interaction (HRI) | Service frontline | Service robots | Shared reality | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Dienstleistung | Services | Kundenservice | Customer service |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114729 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014556472