Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Year of publication: |
2022
|
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Authors: | Kim, Tae Woo ; Jiang, Li ; Duhachek, Adam ; Lee, Hyejin ; Garvey, Aaron |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 4, p. 649-666
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Subject: | anthropomorphism | artificial intelligence | disclosure | emotion | privacy | robots | Künstliche Intelligenz | Artificial intelligence | Konsumentenverhalten | Consumer behaviour | Datenschutz | Data protection | Emotion | Persönlichkeitspsychologie | Personality psychology | Roboter | Robot |
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