Does citizen feedback influence public service motivation? : evidence from a survey experiment in the context of urban service provisions
Arif Budy Pratama, Retno Dewi Pramodya Ahsani, and Catur Wulandari
Year of publication: |
2025
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Authors: | Pratama, Arif Budy ; Ahsani, Retno Dewi Pramodya ; Wulandari, Catur |
Published in: |
Public personnel management. - Thousand Oaks, Calif. [u.a.] : Sage Publ., ISSN 1945-7421, ZDB-ID 2067340-1. - Vol. 54.2025, 1, p. 3-23
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Subject: | PSM | social exchange theory | citizen feedback | survey experiment | urban services | Kommunale Dienstleistung | Local public services | Öffentliche Dienstleistung | Public services | Experiment | Austauschtheorie | Social exchange theory | Bürgerbeteiligung | Public participation |
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