Does employee performance affect customer loyalty in pharmacy services?
Year of publication: |
2015
|
---|---|
Authors: | Rabbanee, Fazlul K. ; Burford, Oksana ; Ramaseshan, B. |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 6, p. 725-743
|
Subject: | Trust | Perceived value | Loyalty | Employee performance | Community pharmacy | Beziehungsmarketing | Relationship marketing | Pharmahandel | Pharmaceutical distributors | Vertrauen | Confidence | Arbeitsleistung | Job performance | Kundenbindung | Customer retention |
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