Does making less effort entail satisfaction? : a large empirical study on client relationship services
Caroline Ardelet, Christophe Benavent
| Year of publication: |
2023
|
|---|---|
| Authors: | Ardelet, Caroline ; Benavent, Christophe |
| Subject: | customer effort score | interaction channel | satisfaction | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Zufriedenheit | Satisfaction | Lieferantenmanagement | Supplier relationship management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/14707853221113953 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014233821