Does service innovation reduce customer defection intentions among disappointed customers? : a latent growth modeling approach in the hotel sector
Yiyue Zhang, Hong-Youl Ha
| Year of publication: |
2025
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|---|---|
| Authors: | Zhang, Yiyue ; Ha, Hong Youl |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 124.2025, Art.-No. 103954, p. 1-10
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| Subject: | Customer defection | Hotel betrayal | Longitudinal study | Online reviews | Service innovation | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Längsschnittanalyse | Longitudinal analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103954 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015340090