Does service quality perception in omnichannel retailing matter? : a systematic review and agenda for future research
Shahriar Akter, Muhammad Ismail Hossain, Steven Lu, Sutapa Aditya, Tasnim M. Taufique Hossain, and Uraiporn Kattiyapornpong
| Year of publication: |
2019
|
|---|---|
| Authors: | Akter, Shahriar ; Hossain, Muhammad Ismail ; Lu, Qiang ; Aditya, Sutapa ; Hossain, Tasnim M. Taufique ; Uraiporn Kattiyapornpong |
| Published in: |
Exploring omnichannel retailing : common expectations and diverse realities. - Cham, Switzerland : Springer, ISBN 978-3-319-98272-4. - 2019, p. 71-97
|
| Subject: | Dienstleistungsqualität | Service quality | Bibliometrie | Bibliometrics | Multikanalvertrieb | Multichannel strategy | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1007/978-3-319-98273-1_4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011953974