Does social media dominate government report cards in influencing nursing home demand?
Year of publication: |
2023
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Authors: | Li, Yuanchen ; Lu, Lauren Xiaoyuan ; Lu, Susan Feng |
Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 25.2023, 6, p. 2085-2105
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Subject: | government report cards | healthcare | nursing homes | online consumer reviews | quality of care | service operations | social media | textual analysis | Social Web | Social web | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Pflegeheim | Nursing home | Häusliche Pflege | Domestic care | Virales Marketing | Viral marketing | Krankenhaus | Hospital | Konsumentenverhalten | Consumer behaviour |
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