Does the employee-customer satisfaction link hold for all employee groups?
Florian v. Wangenheim, Heiner Evanschitzky, Maren Wunderlich
| Year of publication: |
2007
|
|---|---|
| Authors: | Wangenheim, Florian von ; Evanschitzky, Heiner ; Wunderlich, Maren |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 60.2007, 7, p. 690-697
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Heimwerkermarkt | DIY retail | Operations Research | Operations research | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003484181