Does the past predict the future? : the case of delay announcements in service systems
Year of publication: |
June 2017
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Authors: | Ibrahim, Rouba ; Armony, Mor ; Bassamboo, Achal |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 63.2017, 6, p. 1762-1780
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Subject: | delay prediction | delay announcements | call centers | many-server queues | heavy traffic | Ankündigungseffekt | Announcement effect | Warteschlangentheorie | Queueing theory | Börsenkurs | Share price | Callcenter | Call centre | Prognose | Forecast | Prognoseverfahren | Forecasting model |
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