Don't forget about the frontline employee during the COVID-19 pandemic : preliminary insights and a research agenda on market shocks
Clay M. Voorhees, Paul W. Fombelle, and Sterling A. Bone
| Year of publication: |
2020
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|---|---|
| Authors: | Voorhees, Clay M. ; Fombelle, Paul W. ; Bone, Sterling A. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 23.2020, 4, p. 396-400
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| Subject: | co-creation | COVID | critical incident | organizational frontlines | pandemic | service employee | Coronavirus | Epidemie | Epidemic | Wirkungsanalyse | Impact assessment | Verkaufspersonal | Salespeople | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670520944606 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012391589