Driving customer service excellence (lessons in customer service provision and excellence learned by the call centre at an unnamed cable services provider)
| Year of publication: |
2011
|
|---|---|
| Published in: |
Human Resource Management International Digest. - Emerald Group Publishing Limited, ISSN 1758-7166, ZDB-ID 2082534-1. - Vol. 19.2011, 5
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Customer service management | Customer services quality | Call centres | Organizations | United States of America |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | non-article |
| Language: | English |
| Other identifiers: | 10.1108/hrmid.2011.04419eaa.003 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10014753342