Driving service-oriented organizational citizenship behavior through error management culture
Arun Aggarwal, Weng Marc Lim, Dinesh Jaisinghani and Kamrunnisha Nobi
| Year of publication: |
2024
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|---|---|
| Authors: | Aggarwal, Arun ; Lim, Weng Marc ; Jaisinghani, Dinesh ; Nobi, Kamrunnisha |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 44.2024, 15/16, p. 1211-1250
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| Subject: | Customer-employee exchange | employee engagement | error management culture | gender | perceived procedural justice | service-oriented organizational citizenship behavior | Arbeitsverhalten | Work behaviour | Unternehmenskultur | Corporate culture | Verhalten in Organisationen | Organizational behaviour | Gerechtigkeit | Justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2022.2147160 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015194241