A dual-pathway model for examining the effects of customer mistreatment on an employee's customer-directed counterproductive work behavior : can job autonomy make a difference?
Wenzhu Lu, Bo Sun and Shengxian Yu and Shanshi Liu
| Year of publication: |
2023
|
|---|---|
| Authors: | Lu, Wenzhu ; Sun, Bo ; Yu, Shengxian ; Liu, Shanshi |
| Subject: | Customer mistreatment | Customer-directed counterproductive work behavior (CWBC) | Job autonomy | Negative affect | Negative work reflection | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Arbeitspsychologie | Organizational psychology |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/CDI-11-2021-0283 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013554895