Dynamic customer value cocreation in healthcare
Tracey S. Danaher, Peter J. Danaher, Jillian C. Sweeney, and Janet R. McColl-Kennedy
| Year of publication: |
2024
|
|---|---|
| Authors: | Danaher, Tracey S. ; Danaher, Peter J. ; Sweeney, Jillian C. ; McColl-Kennedy, Janet R. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 2, p. 177-193
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| Subject: | value cocreation | customer experience | longitudinal analysis | well-being | quality of life | healthcare | hidden Markov model | customer value cocreation | patients | chronic disease | service quality | customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Lebensqualität | Quality of life | Patienten | Patients | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Chronische Krankheit | Chronic disease | Markov-Kette | Markov chain | Qualitätsmanagement | Quality management |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231161758 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580413