Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems
Jeunghyun Kim, Ramandeep S. Randhawa, Amy R. Ward
| Year of publication: |
2018
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|---|---|
| Authors: | Kim, Jeunghyun ; Randhawa, Ramandeep S. ; Ward, Amy R. |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 20.2018, 2, p. 285-301
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| Subject: | service operations | dynamic scheduling | impatient customers | general patience times | diffusion analysis | Scheduling-Verfahren | Scheduling problem | Beziehungsmarketing | Relationship marketing | Intertemporale Entscheidung | Intertemporal choice | Dienstleistungsqualität | Service quality | Warteschlangentheorie | Queueing theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2017.0642 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011876709