Dysfunctional customer behavior and commitment to service quality
Kangcheol Lee and Taeshik Gong
| Year of publication: |
2022
|
|---|---|
| Authors: | Lee, Kangcheol ; Gong, Taeshik |
| Subject: | Burnout | Caring climate | Commitment to service quality | Dysfunctional customer behavior | Instrumental climate | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MIP-01-2022-0009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013393638