E-banking service quality and customer satisfaction : an exploratory study on India
Shivani Sardana, V.N. Bajpai
| Year of publication: |
2020
|
|---|---|
| Authors: | Sardana, Shivani ; Bajpai, V. N. |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 35.2020, 2, p. 223-247
|
| Subject: | internet | banking | India | e-service quality | technology | e-banking | customer satisfaction | risk | e-commerce | Indien | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Internet | Bankgeschäft | Banking services | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2020.105272 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012178796